Implicit in this Code is the requirement that NGV Texas comply fully with all federal, state, and local laws governing tour businesses.
We pledge to:
- Operate this business in accord with the highest standards of ethical conduct.
- Treat each customer in a fair, open, and honest manner, and fully comply with all laws that prohibit discrimination.
- Meet the transportation needs of our customers in a knowledgeable and professional manner.
- Represent our products / services clearly and factually, standing fully behind our / manufacture warranties, direct and implied, and in all other ways justifying the customer’s respect and confidence.
- Advertise our products in a positive, factual, and informative manner.
- Detail charges to assist our customers in understanding preorder, repair, warranty work and provide written estimates of any CNG conversion project scope to be performed.
- Resolve customer concerns promptly and courteously.
- Put our promises in writing and stand behind them.